NOW HIRING: Full-Time Emergency Dispatcher
Milford Area Communications Center | Milford, NH | Full-Time | Shift Work
Be the calm voice on the other end of the line.
When someone dials 9-1-1, they may be facing the worst moment of their life. They need a calm, skilled professional who can think clearly under pressure, gather critical information fast, and get the right help moving immediately. At the Milford Area Communications Center (MACC), that professional could be you.
ABOUT MACC
MACC is a regional Emergency Communications Center serving 15 police, fire, and EMS agencies across five communities in the greater Milford area. Our dispatchers are the critical link between the public and the first responders who protect them. You will report to the Dispatcher Supervisor and Director and join a dedicated team that takes pride in its professionalism, precision, and service, guided by one standard: Serving Those Who Call Upon Us.
WHY JOIN OUR TEAM
- Work that matters. Every call you answer has a real outcome for a real person in your community.
- Broader experience, faster. Dispatching for police, fire, and EMS across 15 agencies builds a depth of skill that few single-agency centers can offer.
- No dispatch experience required. We hire for composure, focus, and commitment to service, and we will help you build the skills to earn your state certification.
- A stable career in public service, backed by a comprehensive benefits package and a team that supports one another on every shift.
WHAT YOU WILL DO
- Receive and respond to emergency and non-emergency calls by telephone, radio, and other channels, providing timely, accurate, and composed assistance to the public and first responders.
- Dispatch and coordinate police, fire, and EMS personnel and equipment, managing multiple incidents across several communities at once.
- Monitor the safety and well-being of on-duty public safety personnel in every community we serve.
- Build and maintain expert knowledge of local streets, landmarks, buildings, businesses, and hazardous materials locations to support rapid, accurate deployment.
- Operate CAD systems, multi-channel radio consoles, telephone systems, and alarm monitoring equipment.
- Maintain accurate logs, records, and business contact and alarm data in accordance with policy, and safeguard the confidentiality of all Center information.
- Work independently and as part of a team, collaborating with departments, agencies, and community organizations during incidents of any size.
WHAT YOU WILL BRING
- Education: High school diploma or G.E.D.
- Composure and focus: the ability to manage multiple active calls, radio channels, and computer systems at the same time.
- Clear communication: speak clearly, listen actively, and interpret complex information quickly under pressure.
- Technical comfort: solid keyboarding skills and working knowledge of computer hardware and software.
- Sharp listening: the ability to distinguish audio across radio frequencies while carrying on a telephone conversation.
- Availability: willingness to work shifts, including nights, weekends, and holidays.
- Eligibility: a valid driver’s license, reliable transportation to Milford, NH 03055, and the ability to pass a comprehensive pre-employment background check, including criminal and motor vehicle record reviews.
- Certification: ability to meet and maintain SPOTS qualifications and to obtain and maintain New Hampshire state dispatcher certification.
You will stand out if you have previous experience in public safety dispatching, emergency communications, records management, clerical work, or a public-facing role, or familiarity with public safety operations. These are valued but not required.
BENEFITS
Health insurance • Dental insurance • Life insurance • Paid time off • Retirement plan • Employee assistance program
WORK ENVIRONMENT
This is an indoor, primarily seated position within the MACC Communications Center. While the physical demands are light, the pace is fast and the work can be intensely demanding, especially during major incidents and multi-agency responses. We encourage every member of our team to prioritize physical wellness and mental health, and we provide an employee assistance program to support both.
READY TO ANSWER THE CALL?
If you are dependable, level-headed, and ready for a career that makes a difference every shift, we want to hear from you.
Apply today by emailing Resume and cover letter to DIRECTOR@MACCBASE.ORG
The Milford Area Communications Center is an equal opportunity employer.
